Trueloyal Loyalty Program Implementation – Roles & Responsibilities
This document outlines the typical project plan and list activities involved in implementing the Trueloyal loyalty platform, with associated roles & responsibilities.
This is meant to be an indicative list of the steps, and not every activity maybe relevant to a Client or use case. In addition, some activities not listed in this document may be applicable for certain Clients on a case-by-case basis, depending on the Client’s use case, requirement, technology stack, business & technology readiness, resource availability, and other aspects.
Typical Project Plan for Trueloyal Platform Implementation
The following is an indicative project plan for the implementation of the Trueloyal loyalty platform. Please note that the timelines mentioned herein are indicative and are a function of the Client’s business & technology readiness, as well as resource availability.

Typical Roles & Responsibilities for Trueloyal Platform Implementation
The following is an indicative list of the roles & responsibilities associated with the implementation of the Trueloyal loyalty platform.
| Implementation | Responsibility |
|---|---|
| Kickoff Call | Client & Trueloyal |
| Technical Kickoff Call | Client & Trueloyal |
| Program Design Recommendations | Trueloyal |
| Integration | Client (with technical assistance & guidance from the Trueloyal team) |
| Program Setup | Trueloyal (with guidance from the Client) |
| UX Components | Trueloyal (unless, a custom front end; in which case, Client) |
| General Admin Settings | Trueloyal (with guidance from the Client) |
| Test & Launch | Client & Trueloyal |
Updated 11 months ago