Built-in Notifications and their Triggers

This document will brief you about built-notifications and their triggers.

Trueloyal provides a set of email notification triggers that are triggered on specific points. Below is a quick view of when they are shot out and which variables are supported:

Referral Notifications:

Notification Category	Notification Name	Trigger for notification	Variables available
Referral Notifications	Default Email Invitation to Friends	Sent to the friend(s) referred by a user	MERCHANT_NAME= Your brand name FIRST_NAME*= Referrer's first name LAST_NAME*= Referrer's last name UNSUBSCRIBE_TEXT*= Link to unsubscribe the email list REFERRAL_LINK**= Referrer's unique referral link
Referral Notifications	Default Coupon Award email to Referrer	Received by a user when a referred friend makes a purchase	MERCHANT_WEB_URL= Merchant's homepage url FIRST_NAME*= Referrer's first name LAST_NAME*= Referrer's last name FRIEND_EMAIL*= Friend's email address FRIEND_FIRST_NAME*= Friend's first name UNSUBSCRIBE_TEXT*= Link to unsubscribe the email list COUPON_CODE*= Coupon delivered to friend FRIEND_LAST_NAME*= Friend's last name USER_EMAIL*= Referrer's email address MERCHANT_NAME**= Your brand name
Referral Notifications	Friend incentive email notification	Received by a friend who uses the referral program	MERCHANT_WEB_URL= Merchant's homepage url FRIEND_UID*= Friend's unique ID FRIEND_EMAIL*= Friend's email address USER_DASHBOARD_URL*= Homepage url FRIEND_FIRST_NAME*= Friend's first name UNSUBSCRIBE_TEXT*= Link to unsubscribe the email list COUPON_CODE*= Code delivered to customers FRIEND_LAST_NAME*= Friend's last name MERCHANT_NAME**= Your brand name
Referral Notifications	Default Thank You email to Referrer	Received by a user when he/she refers friend(s)	MERCHANT_NAME= Your brand name FIRST_NAME*= Customer's first name REFERRAL_LINK*= Referrer's unique referral link UNSUBSCRIBE_TEXT*= Link to unsubscribe the email list LAST_NAME*= Customer's last name USER_EMAIL**= Customer's email address

Reward Notifications:

Notification Category	Notification Name	Trigger for notification	Variables available
Reward Notifications	Default Coupon Reward Email	Triggered when user redeems a coupon-based reward	MERCHANT_NAME= Your brand name POINTS_REDEEMED*= Number of points redeemed REWARD*= Reward name COUPON_CODE*= Code delivered to customers BALANCE_POINTS*= Customer's available point balance UNSUBSCRIBE_TEXT*= Link to unsubscribe the email list MERCHANT_WEB_URL*= Merchant's homepage url FIRST_NAME*= Customer's first name LAST_NAME*= Customer's last name COUPON_BARCODE*= Barcode of the coupon USER_EMAIL**= Customer's email address
Reward Notifications	Rewards within reach notification	Triggered for a bunch of users who have earned more than or equal to 80% of points required to redeem a certain reward	MERCHANT_WEB_URL= Merchant's homepage url FIRST_NAME*= Customer's first name LAST_NAME*=Customer's last name POINTS_REMAINING*= Number of points remaining UNSUBSCRIBE_TEXT*= Link to unsubscribe the email list REDEMPTION_LIST*= List of rewards that are within reach USER_EMAIL*= Customer's email address MERCHANT_NAME**= Your brand name
Reward Notifications	Eligible rewards list notification	Triggered for a bunch of users who have enough points to redeem a reward	MERCHANT_WEB_URL= Merchant's homepage url FIRST_NAME*= Customer's first name LAST_NAME*= Customer's last name UNSUBSCRIBE_TEXT*= Link to unsubscribe the email list REDEMPTION_LIST*= List of rewards that are within reach MERCHANT_NAME*= Your brand name USER_EMAIL*= User's email address REDEEMABLE_POINTS**= Available point balance

Award Notifications

Notification Category	Notification Name	Trigger for notification	Variables available
Award Notifications	Default Points Expired Email	Triggered when users' points are about to expire	MERCHANT_WEB_URL= Merchant's homepage url FIRST_NAME*= Customer's first name LAST_NAME*= Customer's last name UNSUBSCRIBE_TEXT*= Link to unsubscribe the email list POINTS_TO_BE_EXPIRED*= Number of points which is to be expired EXPIRY_DATE*= Date of point expiration USER_EMAIL*= Customer's email address MERCHANT_NAME**= Your brand name
Award Notifications	Send notification for win back bonus	Triggered for a bunch of users who have been inactive for a certain time	MERCHANT_WEB_URL= Merchant's homepage url FIRST_NAME*= Customer's first name LAST_NAME*= Customer's last name UNSUBSCRIBE_TEXT*= Link to unsubscribe the email list BONUS_POINTS*= Number of bonus points EXPIRY_DATE*= Date of point expiration USER_EMAIL*= Customer's email address MERCHANT_NAME**= Your brand name
Award Notifications	Default Points Earned Email	Triggered when users earn points for any activity	BALANCE_POINTS= Customer's available point balance MERCHANT_WEB_URL*= Merchant's homepage url FIRST_NAME*= Customer's first name LAST_NAME*= Customer's last name UNSUBSCRIBE_TEXT*= Link to unsubscribe the email list NOTIFICATION_TEXT*= Text setup in activity configuration USER_EMAIL*= Customer's email address MERCHANT_NAME**= Your brand name

Tier Notifications

Notification Category	Notification Name	Trigger for notification	Variables available
Tier Notifications	Tier Upgrade Notification	Triggered when a user reaches a new tier	FIRST_NAME= Customer's first name LAST_NAME*= Customer's last name MERCHANT_LOGIN_URL*= Merchant's login page url UNSUBSCRIBE_TEXT*= Link to unsubscribe the email list LEVEL_REWARDS*= Rewards available for upgraded tier TIER_BENEFIT*= List of benefits available for the upgraded tier NEXT_LEVEL_NAME*= Name of upgraded tier USER_EMAIL*= Customer's email address MERCHANT_NAME**= Your brand name

Welcome Notifications

Notification Category	Notification Name	Trigger for notification	Variables available
Welcome Notifications	POS Welcome Email	Triggered when a user enrolls into the loyalty program via Batch mode	FIRST_NAME= Customer's first name LAST_NAME*= Customer's last name MERCHANT_LOGIN_URL*= Merchant's login page url UNSUBSCRIBE_TEXT*= Link to unsubscribe the email list POINTS*= Points earned TERMS_URL*= Loyalty program terms and conditions url LOYALTY_PROGRAM*= Loyalty program name USER_EMAIL*= Customer's email address MERCHANT_NAME**= Your brand name
Welcome Notifications	Welcome Email	Triggered when a user enrolls into the loyalty program online	BALANCE_POINTS= Customer's available point balance MERCHANT_WEB_URL*= Merchant's homepage url FIRST_NAME*= Customer's first name LAST_NAME*= Customer's last name UNSUBSCRIBE_TEXT*= Link to unsubscribe the email list TERMS_URL*= Loyalty program terms and conditions url LOYALTY_PROGRAM*= Loyalty program name USER_EMAIL*= Customer's email address MERCHANT_NAME**= Your brand name

Updated 9 months ago

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